Guest Services | Adventure Park

Open 10am-5pm Fridays, Saturdays & Sundays in November

Guest Services
Guest Services

Baby Changing Stations

Baby Changing Facilities are located in the following toilet locations: Reception toilets, Lake View Pavilion toilets, Kids Town toilets and Water Park toilets.

Locker Hire 

Lockers are available for hire all day and come at a cost of $12.00 each, per day. Credit card payment accepted. Locker stations are located at the Lake View Pavilion, Guest Services and Water Park. Lockers are available on a first-come, first served basis. Please use lockers for all of your personal items, as we do not take responsibility for the loss of any of your valuables.

BBQ Cooking Stations  

A FREE BBQ station is available, please see park map for location. Limited number of BBQ's available, on a first-come, first serve communal basis. No BBQ's of any type are permitted to be brought into Adventure Park due to OH&S policies.  Gas BBQ's will be unavailable for use on days of Total Fire Ban declared by the CFA.

First Aid

The park has two First Aid Treatment Rooms available which are located near Reception & Water Park.

Food Outlets

The following food outlets are open every day all season long: The Hungry Shack, Munchies Cafe & Ice-cream Parlour. All other food outlets are open at various times throughout the season. For opening times please see Guest Services.

Ride Hours

All rides close 15 minutes prior to closing time. 

Alcohol Policy

No alcohol is permitted to be brought into the park grounds. We have two Fully Licensed cafes where a limited selection of alcohol is available to purchase.  

Reception

Open Monday to Friday 9am to 5pm. 

Toilets 

You can find toilets at the following 6 locations:

Lake View Pavilion, Reception, Kids Town, Ticket Gates, Waterfront Pavilions, & Water Park 

Change Rooms & Showers 

You can find change rooms at the following locations:

Lake View Pavilion & Water Park

Showers are located in the water park toilet/change room building and are a cold rinse facility only. 

Smoke Free Environment

Adventure park is proud to be 100% smoke free. This means smoking is not permitted within the park grounds.

There is a smoking zone located OUTSIDE the park entrance. See our park map of Guest Services for details.

Sun Protection

Remember to protect yourself from the sun's rays with a good sunscreen or sunblock, and re-apply throughout the day for maximum skin protection - especially the little ones!

Sun Lounges

Sun lounges are located in the Water park, Tornado ride precinct, as well as next to the Wild West Canyon & Gold Rush Rapids. Sun lounges cannot be pre-booked and are available on a first-come, first-serve basis.

Cabana Rental 

Please phone our sales team on 03 52 507 200 to book a cabana prior to your visit or see Guest Services on the day of your visit for Cabana and Sun Bed hire. There are 34 private Cabana and Sun Bed spaces available across 6 different locations outlined on the Cabana Map. See VIP Cabana hire for further details.

Wheelchairs and Strollers

Adventure Park offers $25.00 rentals on wheelchairs. Please stop by Guest Services for assistance if necessary. We do not currently offer stroller rentals.

ATM Access 

The ATM is located inside the Exit Building / Merchandise Shop. 

Disability Parking

Disability parking which is sign posted with the Disability Symbol is conveniently located adjacent to the ticket gates. Those parking in these car spaces will be required to display a current disabled parking permit. 

Eye Wear 

In accordance with Australian Standard 3533.2 for the safety of all guests, eye wear including goggles and prescription glasses are not permitted on any of our water slides or water rides. Please see our Rider Safety Guidelines for details on each ride & attraction.

Casts, Strapped Limbs & Prosthesis

As a duty of care to our guests we do not allow any guest with a visible injury, such as a cast or strapped limb to ride any of the water slides.  Our Rider Safety Guideline depicts which rides & attractions within our park are suitable for those with casts or strapped limbs to safety ride.  

For safety reasons, if you have an amputated limb or prosthesis, you may be unable to use some of our rides & attractions. To ensure the best experience you are required to see guest services on the day of your visit (located near the entry gate) to determine your suitability for our rides & attractions. 

Digital Cameras, Go -Pros & Selfie Sticks

As depicted in the Rider Safety Guideline digital cameras, camera devices, go- pros & selfie sticks are not permitted on any water slides within the park or where an inherent risk presents to either ride or rider safety. 

 

 

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