Terms and Conditions

Adventure Park, like other venues of our nature, is subject to Victorian Government directions in accordance with the Pandemic Order Register. Visitors are required to adhere to any requirements outlined by the Victorian Government.

For all information related to COVID-19 and your visit, please visit www.coronavirus.vic.gov.au for all up to date information.

• You by your participation accept and acknowledge the inherent risks of the rides and attractions at Adventure Park.

• Admission price includes entry to Adventure Park and covers all rides and attractions but excludes extras such as food and beverage, merchandise, lockers, and Cabana hire.

• Adventure Park may close rides, attractions and/or the whole premises on a permanent or temporary basis due to adverse weather, safety, refurbishment, maintenance activity, capacity, special events or other reasons. Any extensions to the life of your ticket/pass or refunds as a result of limited visitation, suspension, premises closure or ride closure are not allowed.

• Published ride and attraction operating times may change without notice and ride queue wait times may apply.

• Tickets are non-refundable. Refunds are not issued due to adverse and/or inclement weather.

• No alcohol or drugs of any type are permitted to be brought into Adventure Park. We have two fully licensed cafes where a limited selection of alcohol is available to purchase.

• No BBQs, gas or flammable equipment and/or urns are permitted to be brought into Adventure Park.

• No glassware/ceramic or sharp objects are permitted to be brought into Adventure Park.

• No commercial food is permitted to be brought into Adventure Park (e.g., McDonalds, Subway, Fish and Chips, Pizza etc).

• No animals, with the exception of accredited guide and accredited assistance animals, may enter Adventure Park.

• No inflatables, frisbees, balls, scooters, skateboards, bicycles, roller blades or other equipment or objects that may jeopardise the safety of others or impede staff are permitted to be brought into Adventure Park.

• Adventure Park has a no smoking policy. No smoking is permitted inside the grounds. This includes vapes and sheesha/hookah.

• Vehicles are parked at your own risk. Adventure Park is not responsible for loss of or damage to any vehicle or contents of your vehicle whilst parked on Adventure Park premises.

• If any animals or children are left in cars the authorities will be called immediately. Adventure Park takes no responsibility if there is any damage to the car.

• Adventure Park reserves the right to inspect any bags or other goods in your possession or your locker immediately upon request, including viewing of any images taken within the park.

• It is a condition of entry that appropriate clothing must be worn at all times keeping in mind that we are a family park. Any clothing with offensive language and slogans is deemed as inappropriate. When using water rides appropriate swimwear must also be worn.

• Adventure Park reserves the right to refuse entry or remove guests from Adventure Park for offensive behaviour, queue line jumping, stealing, vandalism, unsociable behaviour including unsocial language, displaying any signs of intoxication and/ or under the influence of alcohol or drugs, failure to follow ride guard and/or ride safety instruction signage or failure to comply with these conditions of entry.

• The use of image recording devices is not permitted in any change room or bathroom facility.

• Photographs, videos and sound recordings must be for your own private use and not for any commercial purpose.

• Your image may be captured during filming and photographing of Adventure Park and general public for surveillance and/or commercial purposes.

• All credit card and EFT tap facilities within Adventure Park will incur a surcharge. Each banking institution and card is different and the amount charged is determined by the bank.

• All guests must abide by any current Victorian Government Public Health Orders applicable at the time of visitation

• Any child under 14 years of age WILL NOT be granted entry to Adventure Park unless they are accompanied by a person 16 years of age and over.

• A Day Ticket entitles admission during advertised general opening times and is valid until the end of the current season 31 March 2024, unless otherwise stated.

• Ticket prices are per person, inclusive of GST and are valid for a single day use only.

• Tickets includes entry to Adventure Park and covers all rides and attractions within height and ride restrictions but excludes food and beverage, merchandise, lockers, and Cabanas.

• The ticket validity period will not be extended.

• Adventure Park is not responsible for lost, stolen or misplaced tickets, and no refunds will be given under these circumstances.

• Tickets are non-refundable and not redeemable for cash.

• Tickets cannot be on-sold to another party for re-sale. If tickets are found on online sales websites (such as but not limited to Gumtree and Facebook Marketplace) the tickets will be cancelled and not refunded.

• By making this ticket purchase you are acknowledging the Adventure Park conditions of entry.

• Government issued senior cards must be presented upon entry for senior entry prices.

• Government issued disability cards must be presented upon entry for disability entry prices. One $45 admission will be offered for one accompanying carer, payable at the gate. Carer must check-in at the same time as the guest with the disability.

• Adventure Park accepts Companion Card Program members. Adventure Park will issue the Companion Card holder with one complementary day ticket for use by their companion. (1:1 ratio). The Companion Card holder will receive the disability entry price.

• Adventure Park visitor numbers are capped to prevent overcrowding. Tickets must be pre-booked for the date of visit. A ticket not booked for the day of visit may be denied entry due to capacity limitations. Season Pass Members are exempt from having to make a booking.

• Day ticket prices are shown in Australian Dollars. Any purchase you make will be charged in Australian Dollars. You are solely liable for any currency conversion fee charged by your credit card provider.

• All online purchases are subject to fees to cover the overall infrastructure and operation of an online booking services that delivers payment security. These fees also allow for the ongoing improvements to our e-commerce facilities. These fees will not exceed 2.5%. Under no circumstances will these fees be refunded.

• After completing your online purchase, you will receive an email which includes your e-ticket, e-pass or e-gift card and receipt. Please present your e-ticket on your mobile device or print and present this ticket at the ticket gate.

• valid photo ID and credit card used to purchase the ticket must be provided.

• By making your online purchase to Adventure Park, the ticket holder agrees to be contacted by Adventure Park regarding your ticket and associated benefits. Ticket holders may unsubscribe at any time by contacting Adventure Park or using the unsubscribe option on the received emails.

• In addition to the applicable terms and conditions as outlined above, any discounted tickets purchased via an authorised Adventure Park ticketing reseller are valid during Adventure Park’s Off-Peak period only, which does not include entry during Peak times as outlined by us (26 December to 28 January inclusive) and excludes entry to special events. The value of any discounted ticket is not eligible for upgrade towards a Season Pass Membership. Any queries regarding your booking or request for alterations must be made via the ticket reseller, Adventure Park is not responsible for any tickets purchased via these outlets.

• Adventure Park reserves the right to change terms and conditions at any time without notice.

SEASON PASS MEMBERSHIP COVID-19 RELATED TERMS AND CONDITIONS

• Season Pass Members are not required to make a reservation prior to visiting. 

• Should Adventure Park need to close on any individual days throughout the season, there will be no special consideration made for Season Pass Memberships.

• Should Adventure Park close on 50% or more of our advertised operating days from 25 November 2023 until 31 March 2024; 2023-24 Season Pass Members will be entitled to a 50% refund on their purchase.

• Refunds will not be given for any other reasons or circumstances.

  
  
  

SEASON PASS 2023-24 GENERAL TERMS AND CONDITIONS

• A Season Pass is a single person membership and includes unlimited entry to Adventure Park during normal advertised operating days and hours from the date of purchase until 31 March 2024. No extensions to the validity period are available for any reason. This does not include admission to special events such as the Christmas Festival of Lights.

• All online purchases are subject to fees to cover the overall infrastructure and operation of an online booking service that delivers payment security. These fees also allow for the ongoing improvements to our e-commerce facilities. These fees will not exceed 2.5% per transaction. Under no circumstances will these fees be refunded.

• After completing your online purchase, you will receive an email which includes your e-pass and receipt. Please present your e-pass on your mobile device or print and present this at the Guest Services window. Your photo will need to be taken and you will receive your membership card and pack prior to your first entry. A valid government issued photo ID must be provided.

• Season Passes include entry to Adventure Park and covers all rides and attractions but excludes food and beverage, merchandise, lockers, and Cabanas. Season Pass Members may incur additional charges for special attractions or temporary features.

• A Season Pass is non-transferable and cannot be given to anyone else to use. Your pass will be cancelled without refund if found to be used by anyone else. Any activity deemed fraudulent or abusive will also result in the cancellation of your pass. A staff member may request removal of a face covering for identification purposes.

• If your season pass is lost, stolen or damaged you will incur a $5 reprint fee at time of issue.

• Season Pass benefits are available online at www.adventurepark.com.au . Offers are only available upon presentation of a valid Season Pass card.

• Season Passes are non-refundable and not redeemable for cash. Season passes cannot be on-sold to another party for re-sale under any circumstances. If a Season Pass has not been redeemed or used in any way, you may change the holder’s name only by contacting Guest Services.

• Upon purchasing a Season Pass, your personal information and photo will be collected in accordance with Adventure Park’s privacy policy.

• Upgrades to a Season Pass from a day ticket must be made within Adventure Park on the day of initial visit, and all those guests upgrading must be present at that time. Upgrades are not available after the date of visit using the day pass.

• Upgrade charges are based upon the difference between initial purchase price of the Day Ticket to the full retail price of a Season Pass.

• School Excursion, Group Function, Birthday Party, Christmas Festival of Lights, Winter Glow and any other third-party tickets are not eligible for upgrade. Only Adventure Park Day Tickets purchased via our online checkout are eligible for upgrade.
  
  

Associated Benefits:

• A Season Pass Membership is priced according to unlimited entry to Adventure Park during the advertised season. Associated benefits are a value addition only and offered in goodwill. Should they become unavailable at any time or the Season Pass Member misplaces any offers they are not replaceable or extendable. Benefits have no actual cash value and therefore cannot be refunded and Adventure Park will not be liable for any perceived loss.

• Our Food and Beverage, and Merchandise 20% discount are not available in conjunction with any other offer. Season Pass must be presented at point of purchase. Redeem offers at The Hungry Shack or other participating food outlets.

• Food and Beverage and Merchandise discounts are only valid at the time of purchase. One special offer per Season Pass Member only.

• Cabana discounts will be offered periodically and for specified limited times. Terms and conditions of each offer will be issued at the time of the promotion and valid only with a valid Season Pass. Season Pass details will be required at the time of booking and will need to be presented on the day of the Cabana booking at the Cabana pick up location.

• A retrospective discount will not be permitted where Season Pass details have not been provided at the time of booking.

Express Entry:

• Express entry is valid for entry into Adventure Park and not valid for any rides or attractions.

• A Season Pass holder must be present to use the express entry line.

• Express entry is only valid in peak periods. Peak periods decided by Adventure Park only.

Birthday Party Discount:

• To qualify for the Season Pass birthday discount, the birthday child or parent must hold a current Season Pass Membership.

• Season Pass details will be required at the time of booking.

Season Pass Redemption Card

• Season Pass Redemption Card holders must present their redemption card at Adventure Park, where a Season Pass Membership will be issued.

• Season Pass Membership are non-transferable and the member will have their photograph taken for the Season Pass. For inquiries, contact Guest Services on 03 5250 7200.

• Valid at Adventure Park Geelong only.

• Not redeemable for cash.

• Redeemable for a Season Pass Membership for the current season only. This card will expire at the end of the current season. A Season Pass Redemption Card is not a money value, it is redeemable for a current Season Pass Membership only.

• Not valid to be used in conjunction with any other offer or promotion unless otherwise stated.

• Expired or lost cards will not be extended, replaced or refunded.

• Redemption cards cannot be used to purchase gift cards.

• Redemption cards can only be redeemed for the current seasons Season Pass. It cannot be used towards any other products or services.

The Christmas Festival of Lights event can only be accessed with a specific ticket for the event. Day Tickets, Group Function Day Tickets and Season Passes are not valid for entry unless otherwise advertised. Tickets are date specific and no other ticket type will be accepted for admission. Tickets are valid for single entry only.

Guests who have been admitted to Adventure Park during the day will be asked to leave the venue and re-enter with a valid Christmas Festival of Lights event ticket.
Please note: High voltage Electricity is present in some areas. For your safety, light displays should not be touched or climbed on.

• Ticket prices are per person, inclusive of GST.

• The ticket price includes entry, light trail and unlimited rides on selected dry rides as advertised but excludes food and beverage, merchandise, and lockers.

• Shipwreck Harbour will not operate for safety reasons. Water rides are not open for these events.

• Program subject to change. Some activities or attractions may not open in adverse weather conditions, unscheduled maintenance or unforeseen circumstances.

• For your safety and comfort, there are height and age restrictions on some rides and attractions.

• No hard-sided eskies, pull along trolleys, glass containers, alcohol, or commercial food allowed to be brought into Adventure Park.

• Tickets are date specific, should you be unable to attend on your date of visit, we will require 48 hours’ notice to change the date. Any date changes will be subject to availability, and no refunds will be issued for inability to find an alternative date within the Christmas Festival of Lights event period.

• This is a family event; no alcohol will be served. Any guest found to be intoxicated or partaking in antisocial behaviour will be asked to leave. A refund will not be issued.

• The ticket validity will not be extended beyond advertised event dates or exchanged for any other ticket.

• Adventure Park is not responsible for lost, stolen or misplaced tickets. Refunds will not be issued under any circumstances.

• By making this ticket purchase you are acknowledging the Adventure Park general conditions of entry.

• The Christmas Festival of Lights is an all ages, all abilities event and Adventure Park’s ordinary concessional discounts are not available.

• Adventure Park accepts companion card program members. Adventure Park will issue the companion card holder with one complimentary Festival of Christmas Lights ticket for use by their companion.

• Free entry for children under 90cm.

• Adventure Park reserves the right to change terms and conditions at any time without notice.

• Adventure Park visitor numbers are capped to prevent overcrowding. Tickets must be pre-booked for the date of visit. A ticket not booked for the day of visit may be denied entry due to capacity limits.

• Please present your e-ticket on your mobile device or print and present this ticket at the ticket gate. By making your purchase to Adventure Park, the ticket holder agrees to receive communications from Adventure Park regarding your ticket and associated benefits. Ticket holders may unsubscribe from communications at any time by contacting Adventure Park or using the unsubscribe option on the received emails.

The Winter Glow Festival can only be accessed with a specific ticket for the event. Tickets are date specific and no other ticket type will be accepted for admission. Tickets are valid for single entry only.

Please note: High voltage Electricity is present in some areas. For your safety, light displays should not be touched or climbed on.

• Ticket prices are per person, inclusive of GST.

• The ticket price is inclusive of, entry, the lights trail and unlimited rides on select dry rides as advertised.

• Ticket price excludes food and beverage, merchandise, lockers.

• Additional cost may apply for some special activities, this will be indicated at the attraction.

• Shipwreck Harbour will not operate due to safety reasons. Water rides are not open for these events. Mini-golf will close at 5.30pm.

• Program is subject to change. Some activities or attractions may not operate in adverse weather conditions, or due to unscheduled maintenance or unforeseen circumstances.

• For your safety and comfort, there are height and age restrictions on some rides and attractions.

• Cabanas will not be available at these events.

• No BBQs, gas or flammable equipment and/or urns are permitted to be brought into Adventure Park.

• No glassware/ceramic or sharp objects are permitted to be brought into Adventure Park.

• No commercial food is permitted to be brought into Adventure Park (e.g., McDonalds, Subway, Fish and Chips, Pizza).

• Tickets are date specific, should you be unable to attend on your date of visit, we will require 48 hours’ notice to change the date. Any date changes will be subject to availability, and no refunds will be issued for inability to find an alternative date within the Winter Glow festival period.

• Ticket validity will not be extended beyond advertised event dates or exchanged for any other ticket or product.

• Adventure Park is not responsible for lost, stolen or misplaced tickets. Refunds will not be issued under any circumstances.

• By making this ticket purchase you are acknowledging Adventure Park’s general conditions of entry.

• Adventure Park accepts Companion Card program members. Adventure Park will issue the companion card holder with one complimentary Winter Glow Festival ticket for use by their companion. Companion Card must be presented at Ticket gate to receive complimentary ticket.

• Entry is free for children under 90cm.

• Adventure Park reserves the right to change terms and conditions at any time without notice.

• All online purchases are subject to fees to cover the overall infrastructure and operation of an online booking services that delivers payment security. These fees also allow for the ongoing improvements to our e-commerce facilities. These fees will not exceed 1.65% plus an additional $1 per admission ticket. Under no circumstances will these fees be refunded.

• Please present your e-ticket on your mobile device or print and present this ticket at the ticket gate. By making your purchase to Adventure Park, the ticket holder agrees to receive communications from Adventure Park regarding your ticket and associated benefits. Ticket holders may unsubscribe from communications at any time by contacting Adventure Park or using the unsubscribe option on the received emails.

• In the situation that a State Government imposed lockdown prevents the 2023 Winter Glow event from proceeding, all guests holding tickets for affected dates will be offered a refund or a date change to the value of their original ticket.

• An option to change the date or a refund will also be offered to those who are prevented from attending on the date of their booking due to Government imposed travel restrictions.

• A choice not to attend the festival due to COVID-19 related concerns on a date which is not affected by a Government imposed lockdown or travel restrictions, is considered a change of mind and no refunds will be offered. A change of date may be available, provided any request adheres to our ordinary terms and conditions, including the requirement to provide at least 48 hours’ advance notice. Ticket validity will not be extended beyond the Winter Glow festival dates.

• If a ticket holder is showing signs and symptoms of a contagious illness, it is their responsibility to assess whether they can attend the festival. If the ticket holder cannot attend, a reschedule of your visit to an alternative date within the Winter Glow Festival may be provided. Ticket validity will not be extended beyond the 2023 Winter Glow Festival.

Cash

Cash payments can be made directly at Adventure Park reception. Cash payment must be made by their due date.

Direct Deposit Payment

Direct deposit payments must be cleared by their due date, indicated on the invoice.
Account Name: Adventure Park
BSB: 083-646 Account Number: 91-118-8219
Quote your Booking ID as reference

Credit Card Payment

Payments must be cleared by their due date, indicated on the invoice.
Visa & Mastercard accepted - please contact us with your credit card details.
1.65% surcharge applies on these payments

Cheque Payment

Deposit your cheque at a NAB Branch or post your cheque directly to Adventure Park. Cheques must be cleared by their due date, indicated on the invoice.
Cheques are to be made payable to Adventure Park,
Post Cheques to Adventure Park, PO Box 370, Leopold, Victoria, 3224
Quote your Booking ID as reference

BOOKING CONFIRMATION AND PAYMENT

• For Group Functions of less than 150 people, tickets can be purchased via our online checkout up until 7 days prior to booking date (subject to availability). Payment must be made at that time in order to confirm your booking. Tickets will then be emailed to your nominated account for distribution. It is your responsibility to ensure that tickets are correctly distributed to your guests.

• For bookings of more than 150 people, Group Function discounts will only be available if the booking is confirmed 14 days prior to the booking date. For Group Functions of greater than 150 people, please email our Group Bookings team.

• Full payment of your booking amount must be received to confirm your booking. A booking will be cancelled if the booking amount is not paid by the invoice due date. Payment of the booking amount shows acceptance of these Booking Terms and Conditions.

• Group Booking amounts are non-refundable.

• Admission tickets and Group Extra tickets required for the booking will not be issued until full payment of the booking balance is received and the funds received in our bank account.

• For bookings of more than 150 people, further additions to booking numbers will not be permitted after 14 days prior to the booking date. Any additions after this time will be required to pay standard General Admission prices, these tickets can be purchased via our website.

CANCELLATION/REFUNDS

• Adventure Park may cancel a confirmed booking should outstanding monies not be paid as required by these terms and conditions.
  

• Adventure Park will refund any payments in full providing the booking is cancelled in writing more than 30 days before the booking date. If cancellation of the booking is received less than 30 days before the booking date, all monies paid to Adventure Park will be forfeited.
  

• Unless otherwise stated, payments made to Adventure Park for Catering, Santa Service or Food and Beverage tickets are non-refundable and non-transferable.
  

• Group Function admission tickets are non-refundable and are valid on the date of booking only. Ticket validity will not be extended.
  

ENTRY CONDITIONS

• All guests must adhere to Adventure Park's Conditions of Entry. Notice of the Conditions of Entry can be found at the Adventure Park Ticket Gates and at www.adventurepark.com.au 

EQUIPMENT AND ELECTRICAL

• If you wish to bring any equipment into Adventure Park, including electrical equipment, the equipment will need to be inspected by Adventure Park within 7 days prior to use to ensure it is deemed safe for use, tested and tagged.

• No BBQ’s will be allowed into Adventure Park.

• If a BBQ has been hired and the CFA deem the day as a Total Fire Ban the BBQ’s will automatically be cancelled. Fee will be refunded.

GROUP FUNCTION ADMISSION TICKETS

• A Group Function ticket is required for entry to Adventure Park, electronic tickets are accepted.

• Group Function tickets include entry and unlimited rides ALL DAY.

• Group Function tickets allow guests to visit Adventure Park on function date. Any tickets not redeemed on the function date may be validated for use on an alternative Off-Peak operating day until 31 March 2024. This may only be permitted at the discretion of the Group Organiser and Adventure Park Group Bookings team.

• Group Function tickets are not valid for use between 26 December 2023 to 28 January 2024 inclusive.

• A minimum purchase of 30 paying tickets is required for all Group Functions.

• Children under 3 years will require a child free of charge ticket. A child’s ticket is not included in the minimum number.

• Any additional function admission tickets that are required on the day of the booking will be paid at the full General Admission Day Ticket rate (subject to availability). Group Function tickets cannot be purchased on the day of the booking.

• Group Function tickets cannot be collected on the day of the event. A guest list will not be accepted in replacement of an admission ticket.

• Group Function tickets must not be exchanged, refunded, transferred or re-sold and are void if altered. Lost, stolen or misplaced tickets will not be refunded.

• Group Function tickets are sent electronically via email. If an email address is not provided a postage fee of $10.00 will apply.

   

FOOD AND BEVERAGE TICKETS

• Food and Beverage tickets are date specific and are non-refundable and non-transferable to any other date.

• Food and Beverage Tickets must be booked, confirmed and paid in full no later than 14 days before the booking date.

• Minimum numbers apply.

CATERING

• If you require an external caterer on site, you are required to inform the Group Bookings team at the time of confirmation. External caterers will incur a $3 surcharge per guest.

• Please note, we do not allow the use of personal gas barbecue equipment.

BOOKING DETAILS

• Adventure Park reserves the right to change the reserved area for a booking where it is deemed necessary. We will attempt to ensure that no changes are made to a reserved area however if a change is deemed necessary, we will notify you as soon as possible and ensure that every attempt is made to ensure your booking is a success.

• A reserved area will guarantee that at least 85% of your guests can be seated at any one time.

BOOKING CONFIRMATION AND PAYMENT

• All required forms and information must be filled out and returned to Adventure Park no later than 7 days prior to booking date to confirm a School Excursion booking. A booking will be cancelled if these requirements have not been met by the due date.

• There is no deposit payment required to secure a School Excursion booking. A final invoice will be issued and emailed to the School Excursion representative on the day of the booking, with payment to be made in full no later than 30 days from invoice date.

• At time of booking, estimated student and teacher attendance numbers must be provided to Adventure Park.

• Adventure Park is to be notified with a revised number 7 days prior.

• Student and teacher attendance numbers will be calculated at the ticket gates on your arrival to Adventure Park. These school attendance numbers will be confirmed with a school representative/ teacher at this time.

• Final payment not received within 30 days will incur a $100 late payment administration fee.

Meal Combo/Treats Tickets:
In addition to the above terms and conditions for school excursions:

• Any Food and Beverage vouchers must be paid for in full by no later than 14 days prior to the booking date. All meal selections must be received by the Group Bookings team no later than 7 days prior to your visit. If meal selections have not been made by this date you will receive a 50% ratio of each option.

• While attendance cancellations can be expected, no catering charges will be refunded.
  
  

ENTRY CONDITIONS

• All guests must adhere to Adventure Park's Conditions of Entry. Notice of the Conditions of Entry can be found at the Adventure Park Ticket Gates and at www.adventurepark.com.au

EQUIPMENT AND ELECTRICAL

• If you wish to bring any equipment into Adventure Park, including electrical equipment, the equipment will need to be inspected by Adventure Park within 7 days prior to use to ensure it is deemed safe for use, tested and tagged.

• No BBQs will be allowed into Adventure Park.

• If a BBQ has been hired and the CFA deem the day as a Total Fire Ban the BBQs will automatically be cancelled. Fee will be refunded.

SCHOOL ADMISSION TICKETS

• Minimum of 10 paying students are required to receive discounted school ticket price.

• 1 teacher/teacher's aid is admitted free with every 5 paying students.

• Additional teachers/teachers aid pay the additional school teacher ticket price.

• Teachers are expected to assist with supervision as required for the duration of the excursion.

• School groups who on the excursion day arrive with less than 10 students are required to pay for the minimum of 10 students.

• A Season Pass Membership is not included in the minimum numbers for School Excursions.

• Any students entering Adventure Park using their Season Pass Membership, but part of a school excursion are deemed under the care and guardianship of the school. The school must provide the Group Bookings team with a list of names of students in their care entering with a Season Pass Membership.

• Adventure Park is an outdoor Theme Park. In the event of inclement weather please note that in the interest of safety, the use of some rides may be restricted or temporarily unavailable. No refunds will be available.

• School rates are not available to schools that arrive without a booking.

• School weekday ticket prices are valid during VICTORIAN Government school term weekdays only. Not valid public holidays, school holidays or weekends.

• School weekend ticket prices are valid during VICTORIAN Government School Term weekends only. Not valid public holidays or school holidays.

• Schools are required to be a government school or a registered non-government school. School groups outside of this do not qualify for the school ticket prices.

• Summer Holiday Admission package prices are ONLY available during Victorian Government school holidays: 21 December 2023 – 26 January 2024. Summer Holiday Admission package prices are NOT available on weekends or public holidays. Summer Holiday Admission package prices are available to a government school, registered non-government school or government accredited service.

• Scout/girl guides, private foundations/clubs, sports camps, class parties DO NOT QUALIFY for the Summer Holiday Admission package price.

• School ticket prices and information are valid until 31 March 2024.

BOOKING DETAILS

• School Excursions include free reserved seating area for your school’s use. This will be allocated and confirmed by Adventure Park.

• Areas that have been allocated to your school group will be reserved until 11am, failure to arrive before this time may result in forfeiture of this area, unless prior notice is given to the Group Bookings team.

• BBQ hire can be added to a booking at a cost of $100.00 per BBQ. 

• Birthday party packages are not available between 26 December 2023 – 28 January 2024 inclusive.

• Minimum of 10 paying children between 3-15 years are required to qualify for a Birthday Party Package.

• Any Season Pass Member with a valid season pass are NOT included in this count.

• Children under 3 years of age will require a child free of charge ticket. A child’s ticket is not included in the minimum number.

• The birthday child must be aged between 3 and 15 years.

• Maximum of 30 guests permitted per birthday party (total guests include birthday child, paying children, parents/guardians and additional guests).

• Birthday Party bookings must be paid in full at time of booking (a minimum of 4 days prior to the event).

• Birthday Party packages are valid until 31 March 2024.

• To qualify for the Season Pass discount, the birthday child or parent must hold a current 2023-24 Season Pass Membership.

• All ticket prices are per person.

• We understand that organising a birthday party can be difficult to manage, it is suggested that you choose your numbers carefully. We will accept any last-minute additions up to 48-hours prior to booking date. However please note, all tickets are non-refundable. No refunds will be issued for child absences and tickets will not be extended or transferred for any other product or service.

• All Birthday Parties receive free entry for 1 accompanying adult per 5 paid birthday party children, to assist with supervision. Any additional adults wishing to enter will be required to pay General Admission pricing.

• All free parents must be included on the naming list that is to be received by the Guest Services team no later than 48 hours prior to the Birthday Party date. Any free adults are entitled to entry to assist with supervision of the party. As such they must enter with the children.

• Guests aged 16 years or older are considered General Admission and should be included as supervising adults, or additional tickets purchased for them.

• Please refer to general terms and conditions for conditions of entry - making note of our policy of no glass or sharp knives allowed to enter Adventure Park. Please consider this when planning a birthday cake.

CANCELLATION/REFUNDS

• Birthday parties are non-refundable. Adventure Park will allow guests to re-schedule a booked party with a minimum of 3 days-notice, however dates will be subject to availability.

• A refund or extension will not be issued for any reason, including inability to find a suitable alternative date.

• Birthday Party inclusions are valid on the day of the event only.

• Gift cards expire 3 YEARS (36 months) from the date of issue.

• You will receive an email confirmation of your gift card purchase, which will include your e-gift voucher. Please present your e-gift voucher on your mobile device or print and present the voucher at the ticket gate or in any of the food and beverage outlets or merchandise stores.

• If you chose to have a physical gift card sent, an $10.00 express post fee will be applied to your gift card transaction. Please allow 1 to 4 days for the express post-delivery of your physical gift card. Gift cards are only available for delivery in Australia.

• Treat this card like cash. Not redeemable for cash

• Gift cards cannot be on-sold to another party for re-sale. If gift cards are found on online sales websites (such as but not limited to Gumtree and Facebook Marketplace) the gift cards will be cancelled and not refunded.

• Gift cards are redeemable for admissions tickets, food and beverage, merchandise and cabana hire. Lockers, Group and Birthday Party bookings cannot be purchased using a gift card.

• Adventure Park is not responsible for lost, stolen or misplaced gift cards and no refunds or replacements will be given under these circumstances.

• Gift cards cannot be reloaded. No change will be given but the balance can be applied to any purchases. It is up to the gift card holder to redeem the full value before the card expires.

• Un-used balance at the time the gift card expires will not be refunded or credited under any circumstances.

• To check your gift card balance phone guest services on 03 5250 7200.

• Cabana and Sunbed booking payments are non-refundable and are not transferable for any other product or service.

• A minimum of 48 hours-notice prior to the booking date is required for all Cabana and Sunbed date transfers. To transfer your booking to another date, verbal notification is required to be given to a member of the Guest Services team by phoning 03 5250 7200. Email requests for transfer of date will not be accepted.

• Inability to find an alternative date within the 2023-24 Season will not be reason for a refund. Cabana reservations will not be extended beyond the Season.

• A maximum of 52 Cabanas and 12 Sun Beds are available for hire per day.

• Cabana and Sunbed bookings are available on a first come first served basis.

• Due to safety or operational requirements, height, weight, age and clothing restrictions may apply to some rides and attractions. Please refer to ride signage for specific details.

• For safety reasons, pregnant women, guests with certain pre-existing health issues, guests with casts, footwear, eyewear or any hard or sharp objects are not permitted on any waterslides and may be restricted on some rides and attractions.

• Patients with medical conditions are responsible for accessing whether or not they can participate. You must seek medical advice if uncertain.

• For hygiene considerations, we require that all children who are not toilet trained must wear waterproof nappies whilst using aquatic facilities.

• Any patron who has suffered from diarrhoea within the last 48 hours must not use water rides and aquatic facilities.

ADVENTURE PARK’S RESPONSE TO COVID-19

• An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.

• Here at Adventure Park, all reasonable measures have been taken to limit the exposure of Guests and Employees to this virus, however there can be no guarantee or warranty that all risks have been eliminated.

• By visiting Adventure Park, you voluntarily assume all risks related to exposure to COVID-19.

• Any child UNDER 14 years of age CANNOT gain entry to Adventure Park UNLESS they are accompanied by a person 16 years of age or over.

• You must act with consideration both for yourself and for other guests and please refrain from behaviour that could affect the safety of fellow guests.

•  You must obey all warnings given by Adventure Park staff including all written and verbal instructions.

• Parents and guardians are required to actively supervise their children at all times as recommended by Royal Life Saving Australia’s Keep Watch Guidelines. Lifeguards and/or staff cannot supervise all children at all times.

• You must use all ride safety equipment as instructed by staff when participating on rides and attractions.

• Carers are responsible for persons under their supervision.

• We will not be responsible for any loss of personal property. Lockers are available.

• We the owners and operators of the premises are not liable for and irrevocably release us from any liability from death, personal injury, property loss or damage arising from any cause whatsoever (including the negligence of staff to the fullest extent permitted by law) whilst you are on the premises.

• Fundraising applications will only be accepted between the months of July and October annually.

• The successful applications will receive email confirmation. This email will include two free General Admission Day Tickets to Adventure Park.

• The free General Admission Day Tickets will expire on the last operating day of the next season.

• The ticket expiry will be shown on the ticket. No extension to the ticket expiry date will be given.

• The free General Admission Day Tickets are donated by Adventure Park for fundraising purposes. As there has been no monetary exchange the tickets do not hold a value for the purpose of refunds or ticket upgrades. These tickets cannot be exchanged for any other product within Adventure Park.

• The free General Admission Day Tickets are not redeemable at special events such as the Christmas Festival of Lights or Winter Glow.

• A Free General Admission Day Ticket includes entry to Adventure Park and covers all rides and attractions within height and ride restrictions but excludes food and beverage, merchandise and lockers.

• The free General Admission Day Tickets cannot be on-sold to another party for re-sale by the recipient of the fundraiser. If tickets are found on online sales websites (such as but not limited to Gumtree and Facebook Marketplace) the tickets will be cancelled.

• The ticket holder is responsible for being aware of any changes to Adventure Park’s standard operating days. Adventure Park does not have the ability to contact the ticket holder with any updates regarding their tickets and changes to operating dates.

• Fundraising applications via mail, fax, email or phone will not be accepted – they must be submitted through the website application process only.

• Adventure Park will except no more than one fundraising application per month per organisation or event.

• If your fundraising application is successful, your event will not be permitted to submit additional fundraising applications in the same year.

• Applications must be for charitable fundraising purposes only. They must be for physical events and not online promotions. We do not accept applications for the purpose of individual or family fundraising. Application for incentive or reward programs will not be considered.

• The date of the fundraising event must be a minimum of 30 days after the date of your application.

• Free tickets may only be used for the exact charitable purpose stated in fundraising application form.

• Cash, cheque or merchandise fundraising requests will not be accepted.

• Adventure Park will not donate to any organisation that in its by-laws, policies, or practice, discriminates on the basis of race, colour, religion, age, sex, national origin, ancestry, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, or any other basis prohibited by applicable law.

• By accepting a donation the recipient represents and warrants to Adventure Park, that its use of such donation will be in compliance with all federal, state, and local laws, rules and regulations.

• By accepting a donation, the recipient agrees that it will not promote or engage in violence, terrorism, bigotry or the destruction of any state, nor will it make any donations to any entity that engages in these activities.