COVID Safe Park

We are a COVID Safe Park

We are operating under a Government approved COVID Safe Plan.

We are committed to keeping you safe during your visit, which means some things have change for season 2020-21.

The measures below have been implemented at the Park and rely on you, our guest, to observe and undertake in order to protect yourself and others while visiting.

Please note that communal BBQs, communal water fountains and our Kids Train will not be available during this time.

Reduced Capacity

Adventure Park will operate at a reduced capacity until further advised.

• Rides will operate at a reduced capacity to achieve 1.5m distancing.

• During this time entry will only be available to those who have pre-purchased tickets online via our website.

• Guest information will be collected during the online ticketing process for contract tracing purposes.

Physical Distancing

Please maintain 1.5m physical distance from other people while in the Park.

• Queues have been redesigned with floor distance markers to show where to stand.

• Rides will operate at a reduced capacity with riders positioned apart to achieve 1.5m distances.

• Guests/families who live together will be allowed to ride together.

Hygiene & Sanitation

We have increased our cleaning and sanitation of shared facilities, rides and high touch points throughout the Park.

• Please practice good hygiene while visiting the Park by washing hands thoroughly and sanitising hands at one of our many sanitising stations before and after riding.

• Please avoid touching surfaces where possible, and sneezing or coughing into your elbow.

Contactless Payments

We encourage contactless payments while in the Park.

• We recommend purchasing food via our NEW easy online food ordering app.

• Unfortunately, during this time we are ONLY able to allow entry to those who have pre-purchased tickets online via our website.

Face Masks

Face masks are not required but are recommended when unable to distance 1.5m from others.

• Masks are required indoors

• Masks are not required on water rides as they interfere with the safe operations of the ride/attraction.

Stay Home if Unwell

If feeling unwell or experiencing any COVID symptoms, please stay home and choose to visit us another day.

• Please contact Guest Services to change your booking and tickets.

FAQs

Am I required to wear a face mask in the Park?

Face masks are not required but are recommended where 1.5m distance can't be maintained from others.

Can I buy tickets at the gate?

No. Due to COVID measures required by the Victorian Government, this season tickets must be pre-purchased online.

This ensures that we can maintain our capacity limits and contract tracing obligations. Easily purchase tickets from our website on your smart phone or mobile device. Alternatively, you can print tickets at home and present in paper format.

Should you need to purchase additional tickets at the park, our Guest Services staff will be able to assist you to add to your booking that is already in place (subject to capacity limits).

Can I refund my tickets if I decide not to visit?

Adventure Park tickets are non-refundable. Date change requests are available and subject to capacity limitations up to 72 hours prior to your booking.

Should you need to change the date of your booking/visit due to illness, you can do so up to 5pm the day prior to your booking by providing medical documentation.

Our Guest Services staff will be happy to assist you to choose a date that has availability. Please note that your preferred date may not be available due to capacity limitations.

An inability to find an alternate date will not be reason for a refund.